Privacy policy

Last modified April 9th, 2025

Introduction

This Privacy Policy (“Privacy Policy”) describes the information that HBI Innovations, collects about you, how we use and protect this information, and the choices you can make about how we use this information. This Privacy Policy applies to information, including personal information, collected about you by HBI Innovations. Personal information is information that could reasonably allow you to be identified. Some HBIInternational.com pages may contain links to non-HBI Innovations sites. We are not responsible for the privacy practices, data collection, or security of those third-party sites. HBI Innovations does not control these third-party platforms and we recommend you review the privacy policies of each site you visit.

HBI Innovations, LLP (dba HBI Innovations) (formerly BBK Tobacco & Foods, LLP dba HBI International) (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy.

We do not sell or share your personal information with third parties for the purpose of marketing without your explicit consent. However, we may share your information with third-party service providers to support our business operations. We expect these parties to adhere to reasonable privacy standards when handling personal information on our behalf, and while we take steps to ensure these providers comply with applicable privacy requirements, we cannot guarantee or control how they independently handle data collected through their systems, such as VOIP or other platforms used in our operations.

This policy describes the types of information we may collect from you or that you may provide when you visit this website (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

On this Website.
In email, text, and other electronic messages between you and this Website.

It does not apply to information collected by:

Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Under the Age of 18

Our Website is not intended for anyone under 18 years of age. No one under age 18 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features, register on the Website, make any orders through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from anyone child under 18, we will delete that information. If you believe we might have any information from anyone under 18, please contact us at legal@hbiin.com.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

By which you may be personally identified, such as name, postal address, e-mail address, telephone or mobile number, age, date of birth, and other basic demographic information (“personal information“).
If you provide us with a mobile phone number, we may use it to communicate with you via voice or text message regarding your inquiries, transactions, promotional offers or participation in our programs, consistent with your communication preferences. We do not share mobile phone numbers or SMS opt-in data with third parties for their marketing purposes.
Commercial information related to purchases made through our services, including payment details.
About your internet connection, the equipment you use to access our Website, usage details, HBI Innovations emails you open and/or forward, and HBI Innovations offers or links you connect to via emails.

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

Information You Provide to Us.

The information we collect on or through our Website may include:

Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
Records and copies of your correspondence (including email addresses), if you contact us.
Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
Your search queries on the Website.

Information We Collect Through Automatic Data Collection Technologies.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Website, including traffic data, location data, and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is statistical data and may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
Third-Party Advertising. We may allow third parties, including business partners and ad networks, to display advertising on our sites. Some of these companies may place a cookie on your computer to recognize your computer each time they send you an online advertisement. This enables them to understand where you, or others who are using your computer, saw their advertisement and deliver ads that they believe are of interest to you. We do not control these companies’ use of cookies.
Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you.
To facilitate communications and operational needs using third-party platforms, such as VOIP services or customer support systems.
To provide you with information, products, or services that you request.
To communicate with you, including by phone or text message, regarding your interactions with us, where permitted by law and consistent with your preferences.
Develop new products and services.
To fulfill any other purpose for which you provide it.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Website or any products or services we offer or provide through it.
Understand how you arrived at our site.
Determine the effectiveness of our advertising.
Enforce our Terms and Conditions and otherwise manage or protect our business.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

User Generated Content

Some HBI Innovations sites enable users to submit their own content for contests, blogs, videos, and other functions. Please remember that any such information you disclose becomes public information and is not covered by this Privacy Policy. You should exercise caution when deciding to disclose your personal, financial or other information in a submission. HBI Innovations cannot prevent such information from being used in a manner that may violate this Privacy Statement, the law, or your personal privacy and safety. HBI Innovations is not responsible for user generated content. User generated content remains the sole responsibility of the person who submitted it.

How to Opt-In and Opt-Out of Communications

Our Site provides you the opportunity to opt-in and to opt-out of receiving communications from HBI Innovations. To have your information removed from the HBI Innovations database, please contact us with your request online, by email or by phone as follows:

Online. Visit the “Contact Us” form on our website and submit the completed form.
By email. Send an email to info@hbiin.com from your email address of record with a subject line of UNSUBSCRIBE.
Click “Unsubscribe.” Each email we send you contains an “UNSUBSCRIBE” link at the bottom of the email. Open your email, click “UNSUBSCRIBE”, and follow the instructions on the screen to change your communication preferences.
By phone. Call 1-800-420-4372 and ask to be removed from future mailings.

PLEASE NOTE: If you choose to stop receiving promotional messages from us, we will honor your request. However, we will continue to send you service-related communications and we may need to keep the information we have collected about you for record keeping, analysis or other reasons, to the extent permitted by law.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect, or you provide as described in this privacy policy:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business (e.g., payment processors, logistics partners, and communication platforms). We expect these parties to adhere to reasonable privacy standards when handling personal information on our behalf and while we take steps to ensure these providers comply with applicable privacy requirements, we cannot guarantee or control how they independently handle data collected through their systems, such as VOIP or other platforms used in our operations.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of HBI Innovations’ assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by HBI Innovations about our Website users is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
To comply with legal obligations or respond to lawful requests, including subpoenas or court orders.
With your explicit consent for any other purpose.

We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

We do not sell, rent, or share mobile phone numbers or text messaging opt-in information with third parties for their marketing purposes. Mobile data you provide is used solely for internal communications and services related to your relationship with HBI Innovations.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our Terms of Service and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of HBI Innovations, our customers, or others.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms we have implemented to give you choices:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Promotional Offers from the Company. If you do not wish to have your email address used by the Company to promote our own or third parties’ products or services, you can opt-out by following the “UNSUBSCRIBE” link in the bottom of an email from us. Please note that if you opt out of promotional communications, we may still send you service-related communications.
Managing Third-Party Platforms. Some information may be collected by third-party platforms we use, such as VOIP or customer support tools, which are outside of our direct control. We encourage you to review the privacy policies of these platforms to understand your options.
Mobile Communications. If you have opted-in to receive communications by text message, you may opt out at any time by replying STOP to any message or by contacting us directly. We do not share your mobile number or opt-in status with third parties for their marketing purposes.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, we rely on third-party platforms for certain services, including communication tools. We expect these parties to adhere to reasonable privacy standards when handling personal information on our behalf and while we take steps to ensure these providers comply with applicable privacy requirements, we cannot guarantee or control how they independently handle data collected through their systems, such as VOIP or other platforms used in our operations.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Your use of our Website and provision of personal information is at your own risk.

Children’s Online Privacy

If you have questions or concerns regarding your privacy, please contact HBI Innovations directly through the Contact Us page. Or you can contact us by mail at:

HBI Innovations, LLP

11839 N. 28th Dr.

Phoenix, AZ 85029

1-800-420-4372

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. If significant changes are made, we will notify you via email or a notice on our Website. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

State and Country Specific Information

CALIFORNIA

Under California Civil Code Section 1798.83, also known as Senate Bill 27, if you are a California resident and HBI Innovations has an established business relationship with you, you have the right to request information from HBI Innovation, free of charge, regarding the manner in which HBI Innovations shares certain categories of your personal information with third parties (whether collected online or offline), for the third parties’ direct marketing purposes. California law provides that you have the right to submit a request to HBI Innovations at its designated address and receive the following information:

The categories of information HBI Innovations disclosed to third parties for the third parties’ direct marketing purposes during the preceding calendar year;
The names and addresses of third parties that received such information; and
If the nature of a third party’s business cannot be reasonably determined from the third party’s name, examples of the products or services marketed, subject to certain exceptions. You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually.

For purposes of this paragraph, “HBI Innovations” means HBI Innovations site. “Third Party” means a business that is outside the HBI Innovations family, and affiliates of HBI Innovations. You will notice that the “Third Parties” listed in this notice are HBI Innovations affiliates. These affiliates are listed as “Third Parties” because, under Senate Bill 27, any business that is a separate legal entity must be listed as a “Third Party.”

CANADA

HBI Innovations complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information Protection and Electronic Documents Act. HBI Innovations will only use your personal information for the purposes intended and as detailed in this Privacy Statement unless we have obtained your consent to use it for other purposes. Residents of Canada are notified that the personal information they provide to HBI Innovations is stored in the company’s databases outside of Canada including in the United States and may be subject to disclosure to authorized law enforcement or government agencies in response to lawful demand pursuant to the laws of that country.

Consumers With Disabilities

We are committed to providing accessible and inclusive services to all our customers. In compliance with the Americans with Disabilities Act as amended, and other state, local and provincial laws, we strive to ensure effective communication and reasonable accommodations for customers with disabilities.

If you have a disability and require assistance or specific accommodation, please contact us directly so we can discuss your needs and determine how we can best assist you. You can email us at: info@hbiin.com or call us at: 1-800-420-4372.