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Policy Effective: January 1, 2022.

  • All returns to HBI International must be pre-authorized. 
    If you wish to return merchandise, please contact your sales representative to obtain a return authorization number prior to shipping your merchandise. Returns without authorization numbers are not eligible for a refund, credit, or exchange.
  • Merchantable Returns
    Items in merchantable condition may be returned to HBI International within 4 months of the original invoice date. Merchantable condition will be determined by the distributors ability to return the item to inventory for resale without special preparation, testing, handling, or expense.
  • Defective/Damaged Returns
    Items that are damaged or defective may be returned to HBI International within 14 calendar days of the original invoice.
  • Product Warranty
    Defective merchandise covered by a manufacturer’s warranty may be eligible for an equal exchange during the warranty period if the defect is determined to be caused by a manufacturing error, design flaw or component failure. Refer to the warranty card and/or users-manual for detailed information on warranty coverage and duration.
  • Unauthorized or Unmerchantable Returns
    Customers will not be eligible to receive a credit for returns received without prior authorization or containing items not eligible for return in accordance with this policy.
  • Credits and Refunds
    Credit for authorized returns will be issued upon receipt of product and verification of return eligibility. Valid returned items credits will be issued at the invoice purchase price.
  • Credits will not be issued for the following: 
    • Shipping Charge
    • Shipping Insurance
    • Additional items not included on the return authorization
    • Opened and/or used items
    • Items altered from the original condition (price tag stickers, writing, etc.)
  • Quantity Discounts
    HBI International reserves the right to revoke quantity discounts if the quantity of items returned brings the quantity of purchased items under the discount threshold. This may result in additional charges for the purchased items.
  • Billing Disputes 
    Disputes regarding the accuracy of invoices must be made within 
    30 calendar days of receipt of an invoice. Invoice corrections will be made upon verification of validity of the dispute. Billing dispute categories are as follows:
    • Duplicate Charges
      Multiple charge occurring for the same product.
    • Product Shortages
      Product was invoiced, but not received.
    • Product Differences
      Product received differs from product invoiced.
    • Pricing Discrepancies
      Price on the invoice differs from the agreed upon price.